IT supervision and maintenance
Monitorpack is an IT monitoring and performance management software solution. It is designed to help businesses monitor, diagnose and manage the status of their IT environments, including servers, applications, databases and network devices. But also anything that has an IP address, such as smart socket, camera, cash register, smart battery, badge machines, etc... All this while ensuring optimal performance, high availability and increased system resilience.
Quick and easy installation
Monitorpack is made up of 3 modules that can be downloaded from the download page of this site and can be installed in a few minutes. There is no agent to deploy, a simple Active Directory forest GPO, A service account to create and you are ready to supervise your IT.
Easy install and uninstall
Assistance, advice and ongoing support
Monitorpack is not only an innovative monitoring solution, but also an advisory and support service, sharing our know-how to adapt to your infrastructure, your unique context in order to guarantee the full production capacity of your IT.
Cartographic supervision
Cartographic supervision is an innovative concept which is no longer content with monitoring the presence of your servers but is capable of validating the actual availability of your applications to users.
Monitoring per app or functionnality
Troubleshooting
Monitorpack provides you with very precise information of the fault that you can resolve immediately, you no longer have to investigate where to spend your time searching for faults which is very costly for your production.
Monitoring per app or functionnality
Alert you
Monitorpack can inform you in different very intuitive and fully automated ways by sending you emails, creating tickets for you, by consolidating information in its databases or by creating statistics for relevant analysis dashboards.
Monitoring per app or functionnality
Automated tickets
Monitopack automatically creates qualified tickets, i.e. automatically informing you of the criticality of the incident, the qualification of the problem, the complete analysis which allows you to immediately resolve the fault. Monitorpack and compatible with the “email to ticket” standard, i.e. that it automatically integrates into all recognized helpdesk solutions such as ServiceNow, GLPI, Zendesk, Zoho Desk, Dynamic 365 and more....
Monitorpack has obtained Zoho Desk approval since 2019
Consolidation of reports
Monitorpack developers provide you with around a hundred Power BI reports, Power BI Report Server or Power BI Pro license client for free which allow you real-time visibility of all your clients, your sites, your applications, your servers usable by administrators only from managers, real-time status of the good health of your application and IT infrastructures.
Monitoring per app or functionnality
Analysis and statistics
Monitorpack provides dashboards that provide you with very relevant information on the availability rate of your applications and infrastructures the level of criticality of incidents the very precise qualification of problems as well as statistics allowing you to identify which clients, applications or servers are creating the problems.
IT incident management
Solution Azure Microsoft
Monitorpack is a Microsoft ISV partner (Microsoft partnership with software publishers). Monitorpack provides you with all architectures and solutions allowing you to securely and dedicatedly consolidate all your dashboards and information in Azure. You can also consolidate locally with any cloud partner. Ask us for a free consultation, our architects will guide you towards the best solution for your particular case.
Azure Monitorpack offerings are present in Azure Marketplace
Where our IT monitoring experience is from
Our engineers and developers have worked in complex escalation and incident management environments for large companies such as Microsoft Technical Center France, Airbus, Group CASINO, Royal Canin, Natixis Bank, L'Occitane, the Montpellier business school, SAINT HUBERT, the Monegasque government, Gefco, Atos group, RSI, CMA-CGM, Dior, L’Oréal, EDF, the European Parliament Luxembourg, TOTAL Group… but also for service centers bringing together multiple SMEs and are able to share their experiences & good practices with you.
Our conception of IT supervision
Monitorpack, a specialist monitoring editor, offers you an open solution allowing you to integrate with all other service systems of IT services, in order to provide maintenance in operational condition, management of incidents and dynamic problems as well as consolidation of ticketing and reporting.
- You supervise your customers with a new concept of solution which allows you to monitor everything, you have a complete ecosystem for supervision, maintenance and intervention at your customers,
- Use Automatic ticketing to all helpdesk solutions providing "email to ticket" option,
- You will Centralized all your clients/sites on a single reporting portal,
- 24/7 automated supervision,
- Know the availability rate per client, per application environment (system, messaging, Active Directory, databases, etc.)
- Benefit from the sustainability of the latest Microsoft SQL server technologies, SQL Server Reporting Services.
- Freely provided SQL packages that you can use on-premises or in Azure with paginated reports.
- Benefit from an Helpdesk where each ticket is automatically generated, your users / customers will also be able to create tickets manually.
- Reduce your implementation times, manual supervision, calls, the number of incidents and problems.
Monitorpack restarts your applications, corrects recurring errors and keeps your IT available.
Launch of scripts under alert conditions.
302 451 9645